Aspect Software, Inc. provides customer interaction management, workforce optimization, and back-office solutions through a suite of cloud, hosted, and hybrid deployment options. It offers interaction management solutions that include Zipwire, a SaaS-based contact center solution; Unified IP, a customer engagement platform that manages omni-channel interactions; Outbound Cloud that manages outbound contact compliance; customer experience platform; a voice portal that reduces the complexity of delivering self-service applications; online customer care solutions; Web Real-Time Communications platform that allows businesses to embed audio-only or audio and video conversations; social networks for customer service response interaction; and back office interaction management solutions.
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